Assessor Resource

BSBTWK201
Work effectively with others

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.

The unit applies to individuals who perform a range of routine tasks in a team environment and use a basic knowledge of teamwork in a defined context, under direct supervision or with limited individual responsibility.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

work with a group to achieve an objective on at least two occasions and address at least one identified problem or conflict on each occasion.

In the course of the above, the candidate must:

distinguish individual responsibilities from workgroup responsibilities

demonstrate the ability to:

support team members

communicate according to the cultural and linguistic requirements of the individual

act on constructive feedback

use communication channels to share information

cooperate and contribute to team goals

identify improvement opportunities

identify problems and conflicts and address them according to organisational and ethical policies and procedures.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

organisational and ethical standards, policies and procedures that relate to own work role

team responsibilities and duties and their relationship to individual responsibilities and duties

organisational policies and procedures relating to workplace discrimination and bullying

personal values and beliefs including their importance in the development of relationships

communication channels used to communicate in work teams including:

team meetings

one-on-one interactions with individual team members

emails

instant messaging

calls

key problems and conflicts arising in workgroup contexts

methods of resolving team problems including referral to relevant organisational personnel

conflict resolution techniques.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

workplace discrimination and bullying legislation

organisational and ethical standards, policies and procedures for working with others.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

work with a group to achieve an objective on at least two occasions and address at least one identified problem or conflict on each occasion.

In the course of the above, the candidate must:

distinguish individual responsibilities from workgroup responsibilities

demonstrate the ability to:

support team members

communicate according to the cultural and linguistic requirements of the individual

act on constructive feedback

use communication channels to share information

cooperate and contribute to team goals

identify improvement opportunities

identify problems and conflicts and address them according to organisational and ethical policies and procedures.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

organisational and ethical standards, policies and procedures that relate to own work role

team responsibilities and duties and their relationship to individual responsibilities and duties

organisational policies and procedures relating to workplace discrimination and bullying

personal values and beliefs including their importance in the development of relationships

communication channels used to communicate in work teams including:

team meetings

one-on-one interactions with individual team members

emails

instant messaging

calls

key problems and conflicts arising in workgroup contexts

methods of resolving team problems including referral to relevant organisational personnel

conflict resolution techniques.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

workplace discrimination and bullying legislation

organisational and ethical standards, policies and procedures for working with others.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify individual responsibilities in relation to workgroup members 
Clarify individual and workgroup responsibilities with work team 
Participate in informal meetings and information sharing with workgroup 
Request and apply feedback from supervisor on individual practices 
Support team members to meet workgroup goals 
Contribute to workgroup goals and tasks according to organisational requirements 
Share work-related information with workgroup according to organisational policies and procedures 
Plan strategies for team performance improvement with workgroup 
Identify advantages of differences in values and beliefs between workgroup members 
Respond to any linguistic and cultural differences in communication styles according to legislation, organisational policies and procedures and ethical standards 
Identify potential workgroup issues, problems and conflicts encountered in the workplace 
Seek assistance from supervisor to address problems and conflicts that arise 
Suggest possible ways of dealing with identified workplace issues 

Forms

Assessment Cover Sheet

BSBTWK201 - Work effectively with others
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBTWK201 - Work effectively with others

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: